Reliability Engineering Manager specialized in OTT platforms, cloud operations, and incident management. Also a photographer, videographer, and digital storyteller.
About
I am a Reliability Engineering Manager with a strong background in the OTT industry, specialising in operations automation, incident management, and AWS cloud services.
Beyond the technical, I'm a digital creator — passionate about content creation, videography, and photography. Two worlds, one mindset: precision and storytelling.
Based in Pathanamthitta, Kerala — building things that are resilient, beautiful, and built to last.
Experience & Education
Leading a team dedicated to ensuring reliability, scalability, and performance of Tier-1 OTT platforms. Specialising in incident management, SLO/SLA compliance, observability, and workflow automation. Overseeing multi-platform app management across Android, iOS, Apple TV, Web TV, and Roku.
Oversaw a team delivering seamless support for Tier-1 OTT service clients worldwide. Specialised in client onboarding, incident management, and SLA adherence, ensuring smooth transitions and efficient issue resolution.
Specialised in incident management, SLA compliance, and process optimisation. Expertise in automating workflows, performing RCA, and configuring Contentful CMS. Contributed to app submissions and client onboarding.
Joined Diagnal fresh from college. Contributed to configuration management, overall application health monitoring, and customer-facing production issue discussions.
Graduated from Musaliar College of Engineering and Technology, Pathanamthitta. Built a strong foundation in technology, problem-solving, and innovation.
Completed higher secondary at Amrita Vidyalayam, Pathanamthitta. Developed a strong analytical foundation in the science stream.
Schooled at Saraswathi Vidyalaya under CBSE, building academic foundations and analytical thinking from an early age.
Qualifications
Introduces an end-to-end operating model for the creation, delivery, and continual improvement of technology-enabled products and services.
Validates foundational, high-level understanding of AWS Cloud, its core services, and key terminology in cloud infrastructure.
Certified Born on Instagram (BOI) Creator, recognising expertise in content creation, audience engagement, and platform growth strategies.
Expertise
Visual Stories
