Padmaj P Kumar
Technical Support Manager
About Me
- Full Name:Padmaj P kumar
- Phone:+91 894391****
- Address:Pathanamthitta, Kerala, India
- Contact:Send me a LinkedIn connection link.
Hello There!
I am a Technical Support Manager with a strong background in the OTT industry. I specialize in operations automation, incident management, and cloud services (AWS).
Beyond my technical career, I am also a Digital creator, passionate about Content Creation and Videography. Currently, I am working on video projects, blending technology with creativity
Let’s connect and create something amazing! 🚀
My Resume
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Work Experience
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Manager , Technical Support
Diagnal Technologies - April,2024 - CurrentAs a Technical Support Lead, responsible for managing and mentoring a team of skilled Support Engineers, ensuring seamless support for tier-1 OTT service clients worldwide. Specializing in incident management, SLA adherence, and process optimization, while proactively coordinating with clients and internal engineering teams. Expertise includes automating workflows, performing RCA on production issues, and overseeing app submissions across various platforms. Additionally, contributing to sales demos, client onboarding, and quality analysis of OTT applications across Android, iOS, Apple TV, Web TV, Roku, and more to ensure top-tier service delivery.
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Support and Onboarding Lead
Diagnal Technologies - April 2022 to June 2024Served as a Support and Onboarding Lead, overseeing a team dedicated to delivering seamless support for tier-1 OTT service clients worldwide. Specialized in client onboarding, incident management, and SLA adherence, ensuring smooth transitions and efficient issue resolution.
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Senior Technical Support Engineer
Diagnal Technologies - Dec 2021 to April 2022Served as a Senior Technical Support Engineer, specializing in incident management, SLA compliance, and process optimization for tier-1 OTT clients. Expertise in automating workflows, performing RCA, and configuring Contentful (CMS). Also contributed to app submissions, client onboarding, and quality analysis across multiple OTT platforms.
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Education
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B.Tech (2015 - 2019)
Musaliar College of engineering and technology, Pathanamthitta
APJ Abdul Kalam Technological UniversityB.Tech in Electronics and Communication Engineering from APJ Abdul Kalam Technological University. My academic background has equipped me with a strong foundation in technology, problem-solving, and innovation.
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Senior Secondary (+2) 2013 - 2015
Amrita Vidyalayam
Central Board of Secondary Education (CBSE)I completed my schooling at Amrita Vidyalayam, Pathanamthitta, Kerala, under the Central Board of Secondary Education (CBSE). Graduating from the Science stream, I developed a strong analytical and technical foundation.
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Secondary School (10th) 2012-2013
Saraswathi Vidyalaya, Trivandrum
Central Board of Secondary Education (CBSE)I completed my schooling at Saraswathi Vidyalaya, Trivandrum, Kerala, under the Central Board of Secondary Education (CBSE). My education provided me with a strong academic foundation and analytical skills.
Certifications
ITIL® v4 Foundation
ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.
AWS Certified Cloud Practitioner
The AWS Certified Cloud Practitioner validates foundational, high-level understanding of AWS Cloud, services, and terminology.
Creator Course
Recognized as a Born on Instagram (BOI) Certified Creator, showcasing expertise in content creation, audience engagement, and platform growth strategies.
